Evidence matters
Keep copies of contracts, listing versions, messages, veterinary records, pickup acknowledgments and payment receipts.
BREEDER CENTER / PAYMENT SAFEGUARDS
Protect families.
Respect breeders.
Good dispute resolution works both ways. Responsible breeders deserve clear expectations, access to evidence, and a meaningful opportunity to respond.
OUR REVIEW STANDARDS
Fair treatment is part of protection.
Every claim deserves clear evidence, timely communication and a documented outcome.
Both sides are heard
Breeders receive a clear complaint summary, a chance to respond, a written decision and an opportunity to appeal.
Documented claim handling
Claims are reviewed against the accepted terms and available records, not decided solely on a buyer's allegation.
Payment dispute records
Documented payment and placement records help breeders respond to disputes and card-issuer inquiries.
Payment guarantees and chargeback reimbursement are not yet available. Card networks and issuing banks decide chargeback outcomes. Claims and any breeder reimbursement obligations are subject to applicable written marketplace agreements and review rights.